ITIL V3 FREE

ITIL V3 FREE

1. Which of the following statements is CORRECT? 1. Only one person can be responsible for an activity 2. Only one person can be accountable for an activity
a) All of the above
b) 1 only
c) 2 only
d) None of the above

2. What is the main reason for establishing a baseline?

a) To standardize operation

b) For knowing the cost of services provided

c) For roles and responsibility to be clear

d) For later comparison

3. Which of the following is NOT an objective of Service Operation?

a) Through testing, to ensure that services are designed to meet business needs

b) To deliver and support IT services

c) To manage the technology used to deliver services

d) To monitor the performance of technology and processes

4. Which of the following statements is CORRECT about patterns of demand generated by the customer’s business?

a) They are driven by patterns of business activity

b) It is impossible to predict how they behave

c) It is impossible to influence demand patterns

d) They are driven by the delivery schedule generated by capacity management

5. Which of the following is NOT one of the ITIL core publications?

a) Service Optimization

b) Service Transition

c) Service Design

d) Service Strategy

6. What is the RACI model used for?
a) Documenting the roles and relationships of stakeholders in a process or activity
b) Defining requirements for a new service or process
c) Analyzing the business impact of an incident
d) Creating a balanced scorecard showing the overall status of Service Management

ITIL V3 FREE sample questions