ITIL COURSES
The ITIL version 3 Foundations training course presents IT service management principles based on the full Service Lifecycle. This presentation takes a holistic approach to managing services and delivering business value. All of the core processes and concepts from ITIL v2 remain in ITIL v3 with updates to address emerging trends.
Information Technology Infrastructure Library (or ITIL) is a collection of best practices for the management and delivery of IT services and IT infrastructure. The ITIL Best Practice and associated certification scheme is currently offered in two versions – ITIL v2 and v3. These two versions are only available for a limited transition period because the plan is that ITIL v3 will completely replace v2 over time.
ITIL® stands for IT Infrastructure Library. It is designed to simplify and standardise IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels.
Thursday, July 30, 2009
ITIL CLASS
ITIL CLASS
ITIL CLASS URLS
http://www.getitiltraining.com/
http://www.cbtplanet.com/itil.htm
http://www.youtube.com/watch?v=w_3cDbo90aQ
http://www.training-classes.com/course_hierarchy/Business_and_Management_Skills/Technology_for_Managers/IT_Infrastructure_Library_ITIL_/
http://h10076.www1.hp.com/education/curr-itsm.htm
IT Infrastructure Library (ITIL) Training Classes The IT Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practice for IT Service Management.
ITIL is a widely accepted approach to IT Service Management. ITIL provides a cohesive set of best practices, drawn from both the public and private sectors internationally.
It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation, tools.
The best-practice processes promoted in ITIL both support and are supported by the British Standards Institutions Standard for IT Service Management (BS15000).
ITIL is a widely accepted approach to IT Service Management. ITIL provides a cohesive set of best practices, drawn from both the public and private sectors internationally.
It is supported by a comprehensive qualification scheme, accredited training organisations, and implementation, tools.
The best-practice processes promoted in ITIL both support and are supported by the British Standards Institutions Standard for IT Service Management (BS15000).
Some important terms: itil, foundation, practitioner, service manager, certificate, BS15000, service management nontechnical and technology.
ITIL CLASS URLS
http://www.getitiltraining.com/
http://www.cbtplanet.com/itil.htm
http://www.youtube.com/watch?v=w_3cDbo90aQ
http://www.training-classes.com/course_hierarchy/Business_and_Management_Skills/Technology_for_Managers/IT_Infrastructure_Library_ITIL_/
http://h10076.www1.hp.com/education/curr-itsm.htm
ITIL SERVICE CATALOG
ITIL SERVICE CATALOG
This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam
Publish Once IT understands the new service names, publish the Service Catalog to the Business. Post to your intranet, solicit Business input about its contents.
Establish A Service Catalog Team The initial service catalog team should represent various viewpoints from within IT and from the business. Choose members from IT at all levels and functions; invite members from the business unit as well.
Define IT Services The team should examine IT and Business activities in an effort to document the major IT services in production. For example, “email”, “SAP”, “Internet”. Be aware that Business and IT will probably have different names for the same service.
This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam
Following are the 5 basic steps required to develop an initial service catalog.
The Dry Run After completion of the initial catalog, review it to ensure that it is clear, easy to understand.
Obtain Management Support This is not only authorization from IT. It is imperative to involve Customers in the process as well. Working with management, choose a person to build the initial catalog. the Customer or Business Unit you wish to involve in the process.Publish Once IT understands the new service names, publish the Service Catalog to the Business. Post to your intranet, solicit Business input about its contents.
Establish A Service Catalog Team The initial service catalog team should represent various viewpoints from within IT and from the business. Choose members from IT at all levels and functions; invite members from the business unit as well.
Define IT Services The team should examine IT and Business activities in an effort to document the major IT services in production. For example, “email”, “SAP”, “Internet”. Be aware that Business and IT will probably have different names for the same service.
Tuesday, July 28, 2009
ITIL HELP DESK
ITIL HELP DESK
the growing concerns of IT and technology and high population of English speaking IT professionals. As a result there are many organizations and institutes which are providing ITIL Certification India or have received ITIL Certification India.
BS15000 is the first worldwide standard specifically aimed at IT Service Management (ITSM) and is based on the IT Infrastructure Library (ITIL), the internationally accepted Best Practice framework. The certification scheme was launched last year to provide independent verification against this standard.
the global IT services division of Wipro Limited has been awarded the BS 15000 certification by itSMF (IT Service Management Forum) an accreditation body, for itsGlobal Command Center
ITIL International (ITIL), CMMI Level 5 and ISO 9001:2000 software services organization is one of India's leading Software and Business Process Outsourcing services companies, providing high quality IT services, ITIL Certification India and solutions to organizations across the globe.
HP is a leading global provider of products, technologies, services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corp. onMay 3, 2002 . The company would have had combined revenue on a pro forma basis with the Compaq transaction of approximately $81.1 billion in fiscal 2001, and has operations in more than 160 countries.
http://www.itil-toolkit.com/
the growing concerns of IT and technology and high population of English speaking IT professionals. As a result there are many organizations and institutes which are providing ITIL Certification India or have received ITIL Certification India.
BS15000 is the first worldwide standard specifically aimed at IT Service Management (ITSM) and is based on the IT Infrastructure Library (ITIL), the internationally accepted Best Practice framework. The certification scheme was launched last year to provide independent verification against this standard.
the global IT services division of Wipro Limited has been awarded the BS 15000 certification by itSMF (IT Service Management Forum) an accreditation body, for its
ITIL International (ITIL), CMMI Level 5 and ISO 9001:2000 software services organization is one of India's leading Software and Business Process Outsourcing services companies, providing high quality IT services, ITIL Certification India and solutions to organizations across the globe.
HP is a leading global provider of products, technologies, services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corp. on
http://www.itil-toolkit.com/
Monday, July 27, 2009
ITIL ONLINE TRAINING
ITIL ONLINE TRAINING
ITIL Training and Education World is pleased to present The ITIL Foundation CourseThe course is a detailed modular introduction to the concepts, terms objectives, definitions, benefits andrelationships within core IT service management processes and functions, according to ITIL. It prepares participants for the examination leading to the Foundation Certificate in IT Service Management.
The course provides participants with a customer focused, process-oriented approach to IT Service Management and prepares students to take the exam Foundation Certificate in IT Service Management..
1. An introduction to IT Service Management.
2. Understanding of the Structure of the ITIL 'library'.
3. ITIL’s key concepts and objectives.
Usefull url's for ITIL ONLINE TRAINING and doubts
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=95
http://answers.yahoo.com/question/index?qid=20080328050338AAX0F01
http://www.wirelessforums.org/comp-security-misc/itil-training-certification-india-57139.html
NIIT is a leading global talent development corporation,building skilled manpower for ITIL
http://www.askedu.net/course/c_118513_ITIL.htm
ITIL Training and Education World is pleased to present The ITIL Foundation CourseThe course is a detailed modular introduction to the concepts, terms objectives, definitions, benefits andrelationships within core IT service management processes and functions, according to ITIL. It prepares participants for the examination leading to the Foundation Certificate in IT Service Management.
The course provides participants with a customer focused, process-oriented approach to IT Service Management and prepares students to take the exam Foundation Certificate in IT Service Management..
1. An introduction to IT Service Management.
2. Understanding of the Structure of the ITIL 'library'.
3. ITIL’s key concepts and objectives.
Usefull url's for ITIL ONLINE TRAINING and doubts
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=95
http://answers.yahoo.com/question/index?qid=20080328050338AAX0F01
http://www.wirelessforums.org/comp-security-misc/itil-training-certification-india-57139.html
NIIT is a leading global talent development corporation,building skilled manpower for ITIL
http://www.askedu.net/course/c_118513_ITIL.htm
Sunday, July 26, 2009
ITIL HELP
ITIL HELP
the connection between SOA and ITIL to the SOA Consortium. The inspiration for Tony's research was over the growing numbers of governance silos that were becoming apparent. After being briefed by a SOA life cycle management platform Tony immediately recognized the overlap across numerous other tools. Tony concluded that there was significant similarities between an SOA Service life cycle and the ITIL Service Management Lifecycle and considered how exchange of information between different groups at specific points in the life cycle could help integrate the silos.
I view ITIL as a good overall framework for finding best practices on managing IT assets to maximize business value. This is what will create IT and business alignment. Organizations generally choose a subset of ITIL that will work within their organization. These ITIL processes should be full integrated with enterprise architecture processes. SOA should be considered a subset of the overall enterprise architecture and not a separate new effort. In other words, rather than an interaction between ITIL processes and SOA processes, through an overall governance framework. In fact,I would go as far as to say that governance silos are a recipe for failure, this is what we are seeing with the current state of SOA.
SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)
Automotive & Transportation
Consulting
Problem Management
Change Management
Release Management
Service Catalog Management
Service Level Management
the connection between SOA and ITIL to the SOA Consortium. The inspiration for Tony's research was over the growing numbers of governance silos that were becoming apparent. After being briefed by a SOA life cycle management platform Tony immediately recognized the overlap across numerous other tools. Tony concluded that there was significant similarities between an SOA Service life cycle and the ITIL Service Management Lifecycle and considered how exchange of information between different groups at specific points in the life cycle could help integrate the silos.
I view ITIL as a good overall framework for finding best practices on managing IT assets to maximize business value. This is what will create IT and business alignment. Organizations generally choose a subset of ITIL that will work within their organization. These ITIL processes should be full integrated with enterprise architecture processes. SOA should be considered a subset of the overall enterprise architecture and not a separate new effort. In other words, rather than an interaction between ITIL processes and SOA processes, through an overall governance framework. In fact,I would go as far as to say that governance silos are a recipe for failure, this is what we are seeing with the current state of SOA.
SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)
SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.
Software / Customer Support
Banks & Financial Services
Healthcare
Internet Providers
Legal
Local Governments
Manufacturing
Oil & Gas
Retail & Whole-sale Trading Houses
Education Providers
Electronics
Consulting
Problem Management
Change Management
Release Management
Service Catalog Management
Service Level Management
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