the connection between SOA and ITIL to the SOA Consortium. The inspiration for Tony's research was over the growing numbers of governance silos that were becoming apparent. After being briefed by a SOA life cycle management platform Tony immediately recognized the overlap across numerous other tools. Tony concluded that there was significant similarities between an SOA Service life cycle and the ITIL Service Management Lifecycle and considered how exchange of information between different groups at specific points in the life cycle could help integrate the silos.
I view ITIL as a good overall framework for finding best practices on managing IT assets to maximize business value. This is what will create IT and business alignment. Organizations generally choose a subset of ITIL that will work within their organization. These ITIL processes should be full integrated with enterprise architecture processes. SOA should be considered a subset of the overall enterprise architecture and not a separate new effort. In other words, rather than an interaction between ITIL processes and SOA processes, through an overall governance framework. In fact,I would go as far as to say that governance silos are a recipe for failure, this is what we are seeing with the current state of SOA.
SMART ITIL Help Desk & Customer Support Solutions (Keywords: configuration management, Helpdesk, Request Management)
SMART IT Help Desk & Customer Support solutions will suit the following Industries for supporting Internal Employees and External Customers using the e-business model.
Software / Customer Support
Banks & Financial Services
Healthcare
Internet Providers
Legal
Local Governments
Manufacturing
Oil & Gas
Retail & Whole-sale Trading Houses
Education Providers
Electronics
Consulting
Problem Management
Change Management
Release Management
Service Catalog Management
Service Level Management
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