ITIL IS

ITIL IS

It has become increasingly recognized that information is the most important
strategic resource that any organization has to manage. Key to the collection,
analysis, production and distribution of information within an organization is
the quality of the IT Services provided to the business. It is essential that we
recognize that IT Services are crucial, strategic, organizational assets and
therefore organizations must invest appropriate levels of resource into the
support, delivery and management of these critical IT Services and the IT
systems that underpin them. However, these aspects of IT are often overlooked
or only superficially addressed within many organizations.
Key issues facing many of today’s senior Business Managers and IT Managers
are:
IT and business strategic planning
Integrating and aligning IT and business goals
Implementing continual improvement
Measuring IT organization effectiveness and efficiency
Optimizing costs and the Total Cost of Ownership (TCO)
Achieving and demonstrating Return on Investment (ROI)
Demonstrating the business value of IT
Developing business and IT partnerships and relationships
Improving project delivery success
Outsourcing, insourcing and smart sourcing
Using IT to gain competitive advantage
Delivering the required, business justified IT services (i.e. what is required,

The challenges for IT managers are to co-ordinate and work in partnership with
the business to deliver high quality IT services. This has to be achieved while
adopting a more business and customer oriented approach to delivering
services and cost optimization.