ITIL DUMPS

ITIL DUMPS

Which of the following statements is CORRECT for every process?

1. It delivers its primary results to a customer or stakeholder

2. It defines activities that are executed by a single function

A. Both of the above

B. 1 only

C. Neither of the above

D. 2 only

Answer: B

Which of the following is NOT the responsibility of the Service Catalogue Manager?

A. Ensuring that information in the Service Catalogue is accurate

B. Ensuring that information within the Service Pipeline is accurate

C. Ensuring that information in the Service Catalogue is consistent with information in the Service

Portfolio

D. Ensuring that all operational services are recorded in the Service Catalogue

Answer: B

Which of the following statements is CORRECT?

A. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)

B. The Service Knowledge Management System (SKMS) is part of the CMS

C. The KEDB and the CMS form part of the larger SKMS

D. The CMS is part of the Configuration Management Data Base (CMDB)

Answer: C

Which of the following is NOT a characteristic of a process?

A. It is measurable

B. Delivers specific results

C. Responds to specific events

D. A method of structuring an organization

Answer: D

What is a RACI model used for?

A. Performance analysis

B. Recording Configuration Items

C. Monitoring services

D. Defining roles and responsibilities

Answer: D