ITIL SERVICE CATALOG

ITIL SERVICE CATALOG

This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam

Following are the 5 basic steps required to develop an initial service catalog.

The Dry Run After completion of the initial catalog, review it to ensure that it is clear, easy to understand.

Obtain Management Support This is not only authorization from IT. It is imperative to involve Customers in the process as well. Working with management, choose a person to build the initial catalog. the Customer or Business Unit you wish to involve in the process.

Publish Once IT understands the new service names, publish the Service Catalog to the Business. Post to your intranet, solicit Business input about its contents.

Establish A Service Catalog Team The initial service catalog team should represent various viewpoints from within IT and from the business. Choose members from IT at all levels and functions; invite members from the business unit as well.

Define IT Services The team should examine IT and Business activities in an effort to document the major IT services in production. For example, “email”, “SAP”, “Internet”. Be aware that Business and IT will probably have different names for the same service.