ITIL COURSES

ITIL COURSES

The ITIL version 3 Foundations training course presents IT service management principles based on the full Service Lifecycle. This presentation takes a holistic approach to managing services and delivering business value. All of the core processes and concepts from ITIL v2 remain in ITIL v3 with updates to address emerging trends.

Information Technology Infrastructure Library (or ITIL) is a collection of best practices for the management and delivery of IT services and IT infrastructure. The ITIL Best Practice and associated certification scheme is currently offered in two versions – ITIL v2 and v3. These two versions are only available for a limited transition period because the plan is that ITIL v3 will completely replace v2 over time.

ITIL® stands for IT Infrastructure Library. It is designed to simplify and standardise IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels.